Refund policy
Last updated: 7 November 2026 · Version: 1.0
The short version
- Try a paid plan risk-free: if it isn't for you, ask for a refund within 7 days of your first purchase (as long as you haven't used it heavily).
- Forgot to cancel? Ask within 48 hours of a renewal charge.
- Charged twice, or charged wrongly? We refund it in full.
- If we let you down (a fault on our side), we fix it or refund you.
- You can cancel any time. Cancelling stops the next charge.
1. Why there are limits
When you use paid features, Ascent pays real costs: AI processing, data lookups, and email and application infrastructure. That's why refunds depend on how much of the plan has been used. We've tried to keep the rules simple and fair.
2. When you get a refund
| Situation | What we do |
|---|---|
| First purchase of a paid plan (monthly or yearly), asked for within 7 days (monthly) or 14 days (yearly) | Full refund, if combined applications and emails sent by Ascent on your behalf are under 25 |
| Renewal charge you didn't mean to make, asked for within 48 hours of the charge | Full refund, if you haven't used paid features since the renewal |
| Duplicate or incorrect charge | Full refund |
| A problem on our side (outage, or a bug that stopped your applications or emails from being sent) | We restore what you lost (extra days or credits). If that doesn't resolve it, we refund the affected period |
| Usage packs or credits you haven't used, asked for within 14 days | Full refund for unused credits |
| You cancel mid-period | No partial refund for the rest of the period, but you keep access until it ends |
| Our service changed so a paid feature you bought is no longer available | A refund for the remaining unused period |
3. When we don't refund
- After the periods above, or when usage is above the limits shown.
- Because of results: not enough replies, interviews, or offers. We don't promise outcomes.
- If we closed your account for breaking the Terms of Service (for example spam, false information, or abuse).
- Where the problem was caused by a third party we don't control (for example your email provider restricting your account), unless we caused it.
- For taxes we are required to collect and pay over, where the law doesn't let us return them. We'll tell you if this applies.
4. How to ask
- Email support@useascent.xyz from the address on your account,.
- Tell us which charge it is and, if you like, why. (The reason is optional; it helps us improve.)
- We reply within 3 business days.
5. How refunds are paid
- Refunds go back to the original payment method.
- Banks and processors usually take 5 to 10 business days to show it. We can't speed that up.
- If you paid in a different currency, the amount you receive may differ slightly because of exchange rates. We refund the amount we charged.
- If your card or account is closed, we'll work out another way to return the money.
6. Cancelling
You can cancel any time by emailing us. Cancelling stops the next renewal. You keep paid features until the period you paid for ends.
7. Chargebacks
Please contact us before disputing a charge with your bank. We'd rather fix it directly, and it's usually faster. If a dispute is opened, we may pause the account while it's reviewed.
8. Your legal rights
This policy sits alongside your legal rights as a consumer, which we don't limit. For example, in some places (such as the EU and UK) you may have a statutory period to cancel a purchase. If you ask us to start a paid service straight away, you agree it may reduce or end that right once the service has begun, to the extent the law allows.
9. Changes
If we change this policy, the version in force at the time of your purchase applies to that purchase.
10. Contact
support@useascent.xyz · Corstack Creative Labs, Lagos, Nigeria